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Service & Support

We are there for you - anytime!

Your requirements, needs, and questions always have our full attention. Our technical experts provide you with an extensive and professional support. Various support possibilities allow us to analyze your hardware or software problem efficiently and offer customized solutions.

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Phone and e-mail support

We are happy to help you with any issues or questions regarding our products and services.

Just call our technical support and talk to one of our support engineers. They will solve your problem directly or call you back if more complex handling is necessary.

You can also write an e-mail to automatically get access to our support ticket system and receive a unique ticket number for referencing and tracking.

Support tickets (for registered IPETRONIK customers)

You are a registered IPETRONIK customer? Just create your support ticket in myIPE. Our support team will handle your request as fast as possible.

In addition to that, our customer portal offers the following possibilities:

  • Managing your licenses
  • Creation of cases/RMA requests
  • Up-/Downloading firmware/software/technical documents

The myIPE area is encrypted via SFTP and HTTPS. To access myIPE, click on the following link:

Live chat

The live chat is the fastest and easiest way to contact our support team.

From Monday to Friday 8am to 6pm, one of our support engineers will be there for you and take care of your problem – immediately and in real-time.

Just click on the chat symbol on the right-hand side to start your request.

Desktop remote support via TeamViewer

You can also get help via remote support with TeamViewer.

Measurement data access, configuration checks, or online training – with TeamViewer, one of our experienced support engineers can set up a secure connection within seconds and provide you with professional and quick support in real-time.

Just click on the link to start TeamViewer. You will receive an ID and a password; the latter has to be passed on to our support engineer.

Creation of an IPEmotion support file

To provide the best support, it is vital that our support engineer has as much information as possible.

Please send us the IPEmotion support file so that we can simulate your application and handle your request efficiently. Create the configuration file immediately after the error occurred. Here’s how:

  • Click on the tab "File"
  • Select "Administration"
  • Select "Support file"
  • Check all the options, choose a storage location, and confirm