All under one roof
The business division IPEservices offers a wide range of services under one roof. With our maintenance packages, we ensure a reliable performance of our products according to their specifications.
Our maintenance packages
Extreme operating conditions, such as hot and cold climate testing as well as fleet testing in climate chambers and on test benches, stress the electric components of measurement modules and data loggers. Subsequent material fatigue may affect the measurement precision. High mechanical stress can cause visible as well as invisible damage which may even lead to hardware failure during measurement. Regular maintenance of the measurement equipment is crucial to ensure the specified measurement precision. The documentation of the device testing and calibration is an important confirmation of the measurement data’s quality and reliability.
IPEservices offers the following well-proven maintenance packages. If required, customized packages can be tailored.
Basic maintenance package
The basic maintenance package includes a general functional testing, a calibration at room temperature (23°C), as well as a firmware update upon request. The results will be documented in a calibration protocol, and if the device passes the inspection, a calibration tag will be attached. If the device does not pass the inspection, the customer will be informed to plan the further course of action. In most of the cases, the customer chooses the standard maintenance package to adjust devices and meet the measurement precision demands.
Standard maintenance package
Most of our customers choose the standard maintenance package. It includes a calibration of the devices to check
the measurement precision. If the tolerance specified by the manufacturer is not met, the devices will be adjusted at
room temperature. As an option, this package also includes a firmware update as well as the testing of device-specific functions (e.g. sensor excitation, filters). The results will be documented in a calibration protocol as pdf report. Upon request, the data can also be transferred electronically according to VDI 2623 and fed directly into the customer’s measurement device database. A calibration tag as visual proof of the calibration will be attached to the device. The calibration date will be stored in the firmware and displayed in IPEmotion.
Premium maintenance package
The premium maintenance package completes the standard package with a calibration at various extreme ambient temperatures. The measurement precision will be tested in a climate chamber. The lower limit of the operating temperature is usually ca. -40°C, the upper limit, depending on the module series, 85°C or higher. If the precision tolerance is not met, the measurement channels will be adjusted at room temperature and the device will be calibrated again within the operating temperature range. In case the calibration fails again, an extended adjustment at the effected ambient temperature is conducted. The premium package also includes a warranty extension of 12 months. Within this period of time, any problem with the device will be fixed free of charge. The premium package meets the highest demands of device calibration.
Repair with premium calibration
This device repair package includes an extensive electromechanical inspection to identify the source of defect. The repair flat rate covers standard hardware repairs, such as casing repairs and the exchange of connectors or electric components. A subsequent premium calibration ensures the measurement precision of the new hardware components within the overall system for the complete ambient temperature range.
Logistics – We pick up and deliver
Measurement modules for test drives are often needed on a very short notice. Within Germany, we offer a pick-up and
delivery service. We organize the transport of the modules to our calibration laboratories in Eichstaett and Baden-Baden, relieving the customer’s logistics department and reducing the lead time.
Maintenance for IPEtec test benches
This maintenance package is for our IPEtec test bench customers. The maintenance according to VDMA standards includes a visual inspection, testing of the alert chain as well as the security systems, and functional testing.
On site or in Baden-Baden
Customers with smaller test bench systems can save expenses by sending them to our laboratories in Baden-Baden (esp. components such as IPEflush, IPEload, and IPEcomp). Larger systems like thermal management test benches (TMEs) or test facilities with several test benches are serviced on site according to the customer’s availability. Measurement systems and sensors which measure important performance parameters are often calibrated in collaboration with an external calibration laboratory.