IPEservices

All under one roof

The business division IPEservices offers a wide range of services under one roof. With our maintenance packages, we ensure a reliable performance of our products according to their specifications.

Our maintenance packages

 Extreme operating conditions, such as hot and cold climate testing as well as fleet testing in climate chambers and on test benches, stress the electric components of measurement modules and data loggers. Subsequent material fatigue may affect the measurement precision. High mechanical stress can cause visible as well as invisible damage which may even lead to hardware failure during measurement. Regular maintenance of the measurement equipment is crucial to ensure the specified measurement precision. The documentation of the device testing and calibration is an important confirmation of the measurement data’s quality and reliability.

Maintenance packages

IPEservices offers the following well-proven maintenance packages. If required, customized packages can be tailored.

Services
Basic
Standard
Premium
Repair with premium calibration
Calibration at various measurement points and room temperature (23 °C)
yes
yes
yes
yes
Calibration at various measurement points and extreme ambient temperatures
yes
yes
Adjustment at room temperature (23 °C)
yes
yes
yes
Adjustment at extreme ambient temperatures
yes
yes
Firmware update
yes
yes
yes
yes
Calibration date update in the device firmware
yes
yes
yes
Testing of device-specific functions, e.g. sensor excitation, filters
yes
yes
yes
Calibration certificate
yes
yes
yes
yes
Calibration tag for the device
yes
yes
yes
yes
Calibration data exchange according to VDI/VDE 2623
yes
yes
yes
New warranty for 1 year
yes
yes
Initial inspection for mechanical damage
yes
yes
Electromechanical and functional inspection
yes
Hardware repair
yes
Pick-up and delivery service
optional
optional
optional
optional
Services
Calibration at various measurement points and room temperature (23 °C)
Basic
yes
Standard
yes
Premium
yes
Repair with premium calibration
yes
Services
Calibration at various measurement points and extreme ambient temperatures
Basic
Standard
Premium
yes
Repair with premium calibration
yes
Services
Adjustment at room temperature (23 °C)
Basic
Standard
yes
Premium
yes
Repair with premium calibration
yes
Services
Adjustment at extreme ambient temperatures
Basic
Standard
Premium
yes
Repair with premium calibration
yes
Services
Services
Firmware update
Basic
yes
Standard
yes
Premium
yes
Repair with premium calibration
yes
Services
Calibration date update in the device firmware
Basic
Standard
yes
Premium
yes
Repair with premium calibration
yes
Services
Testing of device-specific functions, e.g. sensor excitation, filters
Basic
Standard
yes
Premium
yes
Repair with premium calibration
yes
Services
Services
Calibration certificate
Basic
yes
Standard
yes
Premium
yes
Repair with premium calibration
yes
Services
Calibration tag for the device
Basic
yes
Standard
yes
Premium
yes
Repair with premium calibration
yes
Services
Calibration data exchange according to VDI/VDE 2623
Basic
Standard
yes
Premium
yes
Repair with premium calibration
yes
Services
New warranty for 1 year
Basic
Standard
Premium
yes
Repair with premium calibration
yes
Services
Services
Initial inspection for mechanical damage
Basic
Standard
Premium
yes
Repair with premium calibration
yes
Services
Electromechanical and functional inspection
Basic
Standard
Premium
Repair with premium calibration
yes
Services
Hardware repair
Basic
Standard
Premium
Repair with premium calibration
yes
Services
Services
Pick-up and delivery service
Basic
optional
Standard
optional
Premium
optional
Repair with premium calibration
optional

Basic maintenance package

The basic maintenance package includes a general functional testing, a calibration at room temperature (23°C), as well as a firmware update upon request. The results will be documented in a calibration protocol, and if the device passes the inspection, a calibration tag will be attached. If the device does not pass the inspection, the customer will be informed to plan the further course of action. In most of the cases, the customer chooses the standard maintenance package to adjust devices and meet the measurement precision demands.

Standard maintenance package

Most of our customers choose the standard maintenance package. It includes a calibration of the devices to check
the measurement precision. If the tolerance specified by the manufacturer is not met, the devices will be adjusted at
room temperature. As an option, this package also includes a firmware update as well as the testing of device-specific functions (e.g. sensor excitation, filters). The results will be documented in a calibration protocol as pdf report. Upon request, the data can also be transferred electronically according to VDI 2623 and fed directly into the customer’s measurement device database. A calibration tag as visual proof of the calibration will be attached to the device. The calibration date will be stored in the firmware and displayed in IPEmotion.

Premium maintenance package

The premium maintenance package completes the standard package with a calibration at various extreme ambient temperatures. The measurement precision will be tested in a climate chamber. The lower limit of the operating temperature is usually ca. -40°C, the upper limit, depending on the module series, 85°C or higher. If the precision tolerance is not met, the measurement channels will be adjusted at room temperature and the device will be calibrated again within the operating temperature range. In case the calibration fails again, an extended adjustment at the effected ambient temperature is conducted. The premium package also includes a warranty extension of 12 months. Within this period of time, any problem with the device will be fixed free of charge. The premium package meets the highest demands of device calibration.

Repair with premium calibration

This device repair package includes an extensive electromechanical inspection to identify the source of defect. The repair flat rate covers standard hardware repairs, such as casing repairs and the exchange of connectors or electric components. A subsequent premium calibration ensures the measurement precision of the new hardware components within the overall system for the complete ambient temperature range.

Logistics – We pick up and deliver

Measurement modules for test drives are often needed on a very short notice. Within Germany, we offer a pick-up and
delivery service. We organize the transport of the modules to our calibration laboratories in Eichstaett and Baden-Baden, relieving the customer’s logistics department and reducing the lead time.

Maintenance for IPEtec test benches

This maintenance package is for our IPEtec test bench customers. The maintenance according to VDMA standards includes a visual inspection, testing of the alert chain as well as the security systems, and functional testing.

On site or in Baden-Baden
Customers with smaller test bench systems can save expenses by sending them to our laboratories in Baden-Baden (esp. components such as IPEflush, IPEload, and IPEcomp). Larger systems like thermal management test benches (TMEs) or test facilities with several test benches are serviced on site according to the customer’s availability. Measurement systems and sensors which measure important performance parameters are often calibrated in collaboration with an external calibration laboratory.